FAQ

How much is shipping?
FREE!  International fees may apply.
 
We ship all orders via USPS unless otherwise stated.

 

When do you ship my items after I purchase them?

Orders will be shipped within 24 business hours. Please note that we cannot be responsible for any delays from our shipping provider. International orders may be delayed due to customs processing and requirements.

We help expedite the shipping process in every way and will make our best effort to get your order to you as soon as possible. If you have any questions, do not hesitate to contact us here.

 

What is your pricing and payment system?

All orders will be processed in US dollars.
Our currency convertor is a convenient tool for your reference only.

 

What is your return and/or exchange policy?

We carefully inspect and package your order prior to shipping. We only ship items that live up to our high standard. All images and details provided are accurate. Please note that Refunds are rarely considered and only will be under certain circumstances. Refunds or credit will not be eligible over a change of heart.
 
In the case of these circumstances, contact us within 48 hours of receiving your order. Once an agreement is made, the items will need to be returned within 7 business days. Once we have verified the condition of the return, we would consider the eligibility of a return.

Please note that the cost of the return parcel will be carried by the customer.
 

Do you have a sizing guide?

Yes we do!

 

All first time orders will include a ring sizer for your convenience.

 

What is your cookies policy?

KHAOS uses cookies. By using our website, you consent to the use of cookies. Cookies are used to store your preferences, to personalize your experience and to analyze our traffic.

 

How should I take care of my jewelry?

We are passionate about the care of jewelry. The hands of the designers and the care that goes into each piece of jewelry is something to cherish and will prolong the life of your jewelry.

Most of our jewelry is fashion jewelry. Our jewelry is either brass plated, silver, gold plated or up to 18k gold. The finish on plated jewelry can fade in time due to wear and tear. Taking care of your jewelry will prolong the finish of such pieces.

As a general rule of thumb, try to avoid chemicals, hair sprays, pool and sea water. It is recommended to put on your jewelry last in your preparations to going out in order to avoid such chemicals.

Store your jewelry in a cool place, a jewelry bag, box or drawer is ideal in preventing discoloration. Using a soft cleaning cloth, that is included with your order, to wipe your jewelry will keep your pieces shiny and clean.

 

Need more help?

Contact us and we will get back to you asap!

 

 

 

 

Thanks for contacting us. We'll get back to you as soon as possible.